Cancellation & Refund Policy

Last updated: 2 November 2026 (online cancellation added)

How to cancel

Online: tap “Need to cancel?” on your booking confirmation, or the cancel link in the confirmation you shared on WhatsApp. It works until 4 hours before your slot and starts your refund automatically.

Or contact the arena with your booking reference (for example ASA-1A2B3C4D, shown on your confirmation and receipt).

Call or WhatsApp the arena or email .

The time of your call or message is used to check the 4-hour limit.

Refunds

• 4 hours or more before the slot: full refund of the amount you paid.
• Less than 4 hours before the slot, or no-show: no refund.
• If the arena cancels your slot (for example maintenance, unsafe weather or a technical problem), you get a full refund or, if you prefer, a new time.
• If you were charged but your booking was not confirmed (for example, a payment failure or the slot was taken at the same moment), you get a full refund.

How and when you are refunded

• Online payments are refunded to the same account or UPI ID used to pay, through PhonePe.
• Refunds are started within 2 working days of approval. The bank or UPI app usually shows the money within 5–7 working days.
• Cash or UPI payments made at the counter are refunded at the counter or by UPI.
• The discount from a discount code is not paid out; you get back what you actually paid. A one-time code used on a cancelled booking is not reissued automatically.

Changing your time

You can ask to move your booking to another free slot at least 4 hours before it starts, subject to availability. If the new slot costs more, you pay the difference.